FAQ – Frequently Asked Questions
🚚 Shipping
Where do you ship?
We ship to Cyprus, Greece and all over Europe.
What are the shipping costs?
- Cyprus & Greece: €4 — Free for orders over €40
- Europe: €5 — Free for orders over €60
When will I receive my order?
Orders are processed within 1–3 business days. Estimated delivery time is 2–4 weeks for Cyprus, Greece and Europe. These times are estimates and may be affected by customs or external factors.
Will I receive a tracking number?
Yes! Once your order has shipped, you will receive an email with the tracking number.
🔄 Returns & Exchanges
Can I return a product?
Yes, we accept returns within 30 days of receipt. Products must be in their original condition, unused and in their original packaging.
What applies to purchases within the EU?
According to European law, you have the right to withdraw within 14 days without justification.
When will I receive my refund?
Refunds are processed within 10 business days of product receipt.
How do I start a return?
Contact us at petsuppliesplanet.info@gmail.com with your order number.
💳 Payments
Which payment methods do you accept?
We accept payments via Apple Pay and card (Visa, Mastercard). All transactions are secure and encrypted.
Are payments secure?
Yes! Our store uses SSL encryption and secure payment processing through Shopify Payments.
📦 Orders
Can I change or cancel my order?
Contact us as soon as possible at petsuppliesplanet.info@gmail.com. If the order has not yet shipped, we will do our best to correct it.
I didn't receive my order — what do I do?
First check your tracking number. If there is a problem, contact us and we will investigate it immediately.
📬 Contact
For any questions, we are here:
Email: petsuppliesplanet.info@gmail.com
We respond within 24–48 hours.